简介

0.3.2 策划-实施-检查-处置循环

PDCA循环能够应用于所有过程以及完整的质量管理体系。图2表明了本标准第4章至第10章如何组成PDCA循环。

PDCA循环可以简要描述如下：

——策划：根据顾客的要求和组织的方针，建立体系的目标及其过程，确定实现结果所需的资源，并识别和应对风险和机遇。

——实施：实施所做的策划；

——检查：根据方针、目标、要求和经策划的活动，对过程以及形成的产品和服务进行监视和测量（适用时），并报告结果；

——处置：必要时，采取措施提高绩效。

图2：本标准的结构在PDCA循环中的展示（略）注：括号中的数字表示本标准的相应章节。

0.3.2 Plan-Do-Check-Act Cycle

The PDCA cycle can be applied to all processes and to the quality management system as a whole. Figure 2 illustrates how clauses 4 to 10 can be grouped in relation to the PDCA cycle.

The PDCA cycle can be briefly described as follows:

—— Plan: establish the objectives of the system and its processes, and the resources needed to deliver results in accordance with customers’ requirements and the organization’s policies, and identify and address risks and opportunities;

—— Do: implement what was planned;

—— Check: monitor and (where applicable) measure processes and the resulting products and services against policies, objectives, requirements, and planned activities, and report the results;

—— Act: take actions to improve performance, as necessary.

Figure 2 – Representation of the structure of this International Standard in the PDCA cycle

NOTE: Numbers in brackets refer to the clauses in this International Standard.