8.2 产品和服务的要求

8.2.3、产品和服务要求的评审

8.2.3.1、组织应确保有能力满足向顾客提供的产品和服务的要求。在承诺向顾客提供产品和服务之前，组织应对如下各项要求进行评审：

a.顾客明确的要求，包括对交付及交付后活动的要求；

b.顾客虽然没有明示，但规定的用途或已知的预期用途所必需的要求；

c.组织规定的要求；

d.适用于产品和服务的法律法规要求；

e.与先前表述存在差异的合同或订单要求。

评审应在组织适用的职能之间进行协调。

如果评审后组织确定某些客户要求不能满足或者仅能部分的满足，组织应和客户协商一个互相都能接受的要求。

若与先前合同或订单的要求存在差异，组织应确保有关事项已得到解决。

若顾客没有提供形成文件的要求，组织在接受顾客要求前应对顾客要求进行确认。

注：在某些情况下，如网上销售，对每一个订单进行正式的评审可能是不实际的，作为替代方法，可评审有关的产品信息，如产品目录。

8.2.3.2、适用时，组织应保留与下列方面有关的形成文件的信息：

a.评审结果；

b.产品和服务的新要求。

8.2.4、产品和服务要求的更改

若产品和服务要求发生更改，组织应确保相关的形成文件的信息得到修改，并确保相关人员知道已更改的要求。

8.2.3、Review of the requirements for products and services

8.2.3.1、The organization shall ensure that it has the ability to meet the requirements for products and services to be offered to customers. The organization shall conduct a review before committing to supply products and services to a customer, to include:

a. requirements specified by the customer, including the requirements for delivery and post-delivery activities;

b. requirements not stated by the customer, but necessary for the specified or intended use, when known;

c. requirements specified by the organization;

d. statutory and regulatory requirements applicable to the products and services;

e. contract or order requirements differing from those previously expressed.

This review shall be coordinated with applicable functions of the organization.

If upon review the organization determines that some customer requirements cannot be met or can only partially be met, the organization shall negotiate a mutually acceptable requirement with the customer.

The organization shall ensure that contract or order requirements differing from those previously defined are resolved.

The customer’s requirements shall be confirmed by the organization before acceptance, when the customer does not provide a documented statement of their requirements.

NOTE In some situations, such as internet sales, a formal review is impractical for each order. Instead, the review can cover relevant product information, such as catalogues.

8.2.3.2、The organization shall retain documented information, as applicable:

a. on the results of the review;

b. on any new requirements for the products and services.

8.2.4、Changes to requirements for products and services

The organization shall ensure that relevant documented information is amended, and that relevant persons are made aware of the changed requirements, when the requirements for products and services are changed.