4.2、理解相关方的需求和期望

由于相关方对组织持续提供符合顾客要求和适用法律法规要求的产品和服务的能力产生影响或潜在影响，因此，组织应确定：

a）与质量管理体系有关的相关方；

b）这些相关方的要求；

组织应对与这些相关方及其要求的相关信息进行监视和评审。

4.2、Understanding the needs and expectations of interested parties

Due to their effect or potential effect on the organization’s ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, the organization

shall determine:

a. the interested parties that are relevant to the quality management system;

b. the requirements of these interested parties that are relevant to the quality management system.

The organization shall monitor and review information about these interested parties and their relevant requirements.